Delivering on Customer Expectations
December 5, 2017
Far too often clients/customers fail to say thank you for a job well done, I did not want this to be one of those occasions.
My wife and I had the pleasure of having one of your install teams at our home today, to complete the install of our new patio and front entrance doors.
To say that they did a good job would be a gross understatement. From the time the trucks arrived Leo, Zack and Jody were industrious, pleasant, engaging and displayed great professionalism in completing the install. Having owned an installation company I am very aware of how important the front line associates are in the success of the business. These gentlemen are a live testimonial of Kempenfelt delivering on customer expectations.
From our initial contact with Mark to today our experience has been excellent.
Should we be able to provide a reference on behalf of Kempenfelt we would be happy to do so.
Thank You once again.
Gary & Noreen P
September 7, 2017
We were very happy with the the product and installation of our windows and doors. A BIG thank you to the crew who did an exceptional job with unforeseen problems that came up as the windows were being installed. We also appreciated the short time line for installation They were done the job in two days!!! We highly recommend Kempenfelt Windows & Doors to anyone who is in need of replacing their windows.
August 23, 2017
Absolutely fabulous service from the showroom to the install! Go see Mark for all your window and door needs.
August 18, 2017
Had my entire homes windows replaced this past Thursday. I was pleasantly surprised with how personable and efficient the team was. When they first arrived they explained too me the procedure they use. Every member of the team, five people, had a function, knew when and where they had to be, like a well oiled machine. The newest member of the team had mastered his job, the lead hands ton time to train him for the next step. It was great to witness this kind of dedication. This team takes pride in what they do and did not leave until I had inspected the job and was satisfied. They could not have done anything better. The team took great care in my home, they put down floor protection and when they left it was as if no one has been there. It’s been a week and I am extremely satisfied with my new windows.
I am very impressed with the outstanding customer service I recently received. Kempenfelt went way above the manufacturers warranty without me expecting it or them being asked to do so. They just did it because they felt it was the right thing to do. I would highly recommend them.
Cadillac of window companies!
Just had 30 Euro Low E Glass windows replace the contractors substandard product. Wow what a difference!! Also had a Dorplex Executive door and sidelights put in which changed the front of house. The neighbours are in awe!! A great experience. I have dealt with company several times over past decade. This time we had Mark as our salesman. A true professional who really is more concerned with your satisfaction than an increase in his commission. No pressure. Answered all questions. The day of install arrived with great crews and great professional work. Very pleased as they were all great ambassadors for there products and company!!! A couple of minor glitches at the end which were handled immediately and completely to our satisfaction. This is the Cadillac of window companies in the GTA!!!
Thanks again Mark.
Awesome… Simply Awesome.
Today, I had my entire home retro-fitted with Kempenfelt’s Euro windows and doors. Mike and his crew should be commended for the excellent service from start to finish. When a consumer faces the daunting task of spending large amounts of money to replace windows and doors, they expect quality and efficiency. Kempenfelt Windows team has this perfected. Robert, Tony, Mike and crew… THANK YOU. Awesome… simply awesome.