February 25, 2019
Incredible team of professionals and top notch installation – Kempenfelt offers a turn key, peace of mind solution exactly what you’re looking for when making such large home improvements. I couldn’t be happier and highly recommend them. My new front door was only the beginning… Thanks Kempenfelt, the entire team has been amazing!
Exceeded My Expectations!
January 22, 2019
We had Kempenfelt install 11 new windows last summer. Jay was great at explaining his products and very professional. The install crew was fantastic. I have been waiting for a really cold day to see just how good these windows are. Yesterday was -38C with the wind chill and the difference in our home comfort was incredible. All the rooms are noticeably warmer. I expected an improvement but these windows exceeded my expectations. Thanks guys. A++
January 3, 2019
Great service anytime I’ve had to contact them about my door. Always get back to me promptly and arrange service almost immediately. Definitely recommend this company.
Exceptional Results, Superior Quality
November 20, 2018
In this day and age how wonderful to experience a business exchange, in this case new Kempenfelt window installations, that delivers everything it promises to do! Especially given the unusual pressure, under which you have all had to work, since Ford cancelled the Ontario Rebate Program and initiated such early deadlines. I appreciate how overwhelming this was for everyone and the extra hours and costs arising from this sudden change.
I cannot thank you enough and am so pleased to have chosen your company to complete this project on my home. The results are exceptional.
I would like to personally convey to you what a great team arrived promptly at my door. This is a superior quality to possess to be on time. Rich headed up the team of 3 including Kenny and Zach.
Rich demonstrated strong, clear communication skills with a quiet, even, competent delivery style and way of directing the rest of the team and supporting them in their tasks. He set a positive tone of unity and exemplified good leadership skills. He was totally focused, aware of what everyone else was doing, and generous when giving direction or answering team questions. He also answered all my questions with great ease and powerful product knowledge. He was highly professional and skilled at problem solving and showed a deep knowledge of all aspects of all the roles required to get the job completed well and on time..
Kenny was enthusiastic, proud of working for your company, and answered all my questions readily and with a wonderful sense of pride in your products and in the high standards that all members ensure are carried out. His enthusiasm was magnified through his extensive product knowledge and desire to answer any and all of my questions. He demonstrated a powerful loyalty to your company and great pride in his work. He constantly offered help to his team mates whenever he had a free minute. He expressed how much he loves doing exactly what he does and takes total responsibility for the quality of his work.
Zach demonstrated a quiet awareness, total focus and a strong attention to detail. His work was precise and he professionally and inexhaustibly approached the demands for accuracy in all that he was doing. He demonstrated a strong commitment to superior execution of his tasks and a desire for a perfect outcome. He too totally reflected the values held by your company to provide a superior quality product and installation of same.
All three men were polite, considerate, and helpful. They worked extremely well together as a cohesive group who shared and cared about the end goal. Each demonstrated a strong commitment to time management and held their focus tightly. They worked really hard and did not waste any moments. As a result you could not ask for a better team to represent your company.
I am grateful to your commitment to excellence and the obvious success, which you have had, Robert, in passing these values on to your employees. The tone is always set at the top and this team were very happy to be working for you and proud of what you collectively produce and provide.
Throughout the past 6 months or so I have also called Monique many times about the Rebate Program status and she has been patient, so helpful, and encouraging. She too demonstrates a level of client service one rarely sees anymore. Others may spout the same words but their actions to provide the same service as you have done, pale in comparison to the actions of your team. And when I have called in and Linda has not been available whoever has answered the phone IE Dennis today, everyone is always so cheerfully helpful.
Thank you and your team so much for this positive experience.
I will write a piece on the web sight that is shorter but first I wanted you to hear directly from me.
May I wish you continued success in your business and very good health going forward. Please thank my team again for me.
Beautiful Professional Job
August 30, 2018
Installed my new front door just over a year ago. Beautiful professional job by everyone involved. Follow-up with minor issues addressed immediately.
Thanks again, guys.